FAQ

Standard product MOQ ranges from 100 to 300 units per SKU for most items. Custom/OEM orders typically start at 500–1,000 units depending on product complexity. For accessories and smaller items, MOQ is generally 200–500 units. We're flexible — feel free to discuss your specific needs with our sales team.

Yes, mixed orders are supported. For standard products, you can combine multiple SKU types in a single container as long as each SKU meets its respective minimum quantity. For custom items, per-SKU MOQ applies separately. Contact us for a personalized quotation based on your product mix.

The process is straightforward: (1) Contact us with your product requirements via email or our contact form. (2) Our team will provide a quotation and product specification for your review. (3) Once confirmed, we issue a Proforma Invoice. (4) After deposit payment, production begins. (5) Upon completion, we ship after balance payment. Our sales team will guide you through every step.

We offer comprehensive customization including: product dimensions and weight specifications, material selection (TPU, rubber, cast iron, steel, etc.), color customization (Pantone matching), logo engraving/embossing/silk-screening, custom packaging design, and private labeling. For more details, visit our OEM/ODM service page.

Typical mold development for custom products takes 15–30 days depending on complexity. Simple modifications like logo changes take 7–10 days, while fully new product designs requiring dedicated molds may take 25–35 days. We'll provide a clear timeline during the quotation stage.

Yes. Our in-house design team can help with product branding, packaging artwork, and technical drawings. We support common design file formats including AI, PSD, CDR, and PDF. For complex projects, we offer 3D rendering services to preview the final product before mold development.

Send your product requirements (item type, quantity, customization details, target market) to our sales team via email or contact form. We respond with a detailed quotation within 24 business hours. For quick reference, standard product pricing is available upon request — just let us know which products you're interested in.

We accept T/T (Telegraph Transfer — 30% deposit, 70% balance before shipment), L/C (Letter of Credit at sight for orders above USD 50,000), Western Union (for sample orders), PayPal (for small orders and samples), and Alibaba Trade Assurance (secure online transactions).

We offer FOB (Free On Board — our most common term), CIF (Cost, Insurance & Freight to your destination port), and EXW (Ex Works — pickup from our factory). FOB Qingdao/Shanghai is the standard option. We can recommend the most cost-effective term based on your location.

Standard products: 15–25 days after deposit confirmation. Custom/OEM orders: 30–45 days after mold sample approval. Large-volume orders may require additional time. Rush orders are available with a surcharge — please inquire for availability.

We primarily ship via sea freight (FCL or LCL) for regular orders — most cost-effective for bulk shipments. Air freight is available for urgent or small orders. Express courier (DHL, FedEx, UPS) is used for samples and small packages. We work with major shipping lines and can arrange door-to-door service if needed.

Under FOB and EXW terms, the buyer handles import customs clearance. We provide all necessary export documents including Commercial Invoice, Packing List, Bill of Lading, Certificate of Origin (Form E/Form F for preferential tariffs where applicable), and product certificates. Under CIF terms, we also arrange marine insurance.

We follow a four-stage QC system: (1) Incoming Material Inspection — all raw materials checked before production. (2) In-Process Quality Control — random sampling during production. (3) Finished Product Testing — weight tolerance checks, drop tests, coating adhesion tests. (4) Pre-Shipment Inspection — AQL sampling before container loading. Third-party inspection (SGS, BV, TÜV) is available upon request.

Our products meet international standards including ISO 9001 (Quality Management), ISO 14001 (Environmental Management), CE (European Conformity), EN standards for European markets, RoHS compliance, and ASTM standards for US market products. Certificate copies are available upon request during quotation.

Absolutely. We welcome factory visits and audits from potential and existing clients. We recommend scheduling visits at least one week in advance so we can arrange a comprehensive tour including production lines, QC stations, and the showroom. Video factory tours are also available for remote evaluation.

Standard warranty is 12 months from the date of shipment, covering manufacturing defects. Extended warranty options are available for commercial gym clients. Warranty claims are processed within 7 business days of receiving clear photographic evidence. Replacement parts or products are shipped at our cost for confirmed defects.

All shipments are professionally packed — palletized and shrink-wrapped with edge protection for sea freight. In the rare event of transit damage, we require: (1) photos of damaged packaging before opening, (2) clear photos of damaged products, (3) a damage report from the shipping company. We'll arrange replacements or compensation based on the damage assessment.

Yes, we supply spare parts for all products including replacement pads, bearings, cables, pulleys, end caps, and fasteners. We recommend ordering a small percentage of consumable spare parts with your initial order. Spare parts can be shipped separately via air courier for quick delivery.